Employment Type: Full-time | Entry to Mid-Level
About Kyniska
At Kyniska, we know that great technology needs great support. We are looking for a dedicated Technical Support Specialist who can provide exceptional assistance to our clients, troubleshoot issues effectively, and ensure smooth operation of IT systems. If you enjoy problem-solving and helping others, this role offers a great opportunity to grow and make an impact.
We’re looking for a:
Technical Support Specialist who is customer-focused, detail-oriented, and skilled in diagnosing and resolving technical problems. You will be the first point of contact for clients experiencing IT issues and work closely with internal teams to escalate and resolve incidents efficiently.
What You’ll Need:
2+ years of experience in technical support or helpdesk roles
Strong knowledge of Windows and Linux operating systems
Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPNs, and firewalls
Experience with remote support tools and ticketing systems like Jira Service Desk, Zendesk, or ServiceNow
Ability to diagnose and troubleshoot hardware, software, and network problems
Good understanding of cloud platforms (AWS, Azure, GCP) is a plus
Strong communication skills, both written and verbal, in English
Ability to work under pressure and manage multiple issues simultaneously
Customer-oriented attitude with patience and professionalism
Bonus Skills (Nice to Have):
Knowledge of scripting languages like PowerShell or Python
Experience supporting enterprise applications or SaaS products
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
Familiarity with cybersecurity principles and best practices
Multilingual abilities
Why Join Kyniska?
Be part of a team that values your role in client satisfaction and problem resolution
Work with cutting-edge technologies and develop your technical expertise
Access continuous learning opportunities through training and certification programs
Enjoy a hybrid work model that supports work-life balance
Benefit from wellness programs focused on your physical and mental health
Join a diverse, inclusive, and supportive company culture
Deliver exceptional support and keep technology running smoothly at Kyniska.
Your expertise and dedication will ensure our clients have seamless experiences with our solutions.
Apply now and grow your technical support career with us.